While doing some research, I stumbled upon this article at PCWorld.com. Its titled "15 Things Every PC User Should Know." Being a tech geek, number 3 held particular interest to me as this is one of the most useful pieces of advice I always give. I can't begin to tell you the headaches avoided and time saved when people follow this rule.
3. Record the exact error message. When your PC
crashes, it'll usually try to tell you why it is doing so--albeit with a
string of numbers and letters that you won't understand. Write the
message down in its entirety (or take a screenshot, if possible) so you
can later plug it into Google or give it to your tech support agent. If
your PC didn't provide an error message, go to Action Center (in the
Control Panel) and see if it shows up under 'View archived messages' or
'View problems to report'.
The rest of the article has some great tips and it is definitely worth a read.
Tech G33k
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